RG Fiber is committed to providing an excellent user experience that supports any lawful product, service, or application that its subscribers choose to access through their RG Fiber Internet service.
To do so, RG Fiber engages in reasonable network management practices. Descriptions of these practices are provided below for informational purposes only and may be subject to change at any time.
Use of RG Fiber’s Internet services is governed by various service terms and conditions that are available here. The information provided below does not change the rights or obligations under those terms and conditions of either RG Fiber or the subscribers to RG Fiber’s services.
In the unlikely event that users’ aggregate demand exceeds the available capacity of the network and creates acute congestion, RG Fiber will employ various techniques to ensure that subscribers continue to have a positive experience. In times of acute congestion, RG Fiber Internet service bandwidth will be fairly allocated among subscribers without regard to the subscribers’ online activities or the protocols or applications that the subscribers are using. While acute congestion is occurring, subscribers will still be able to use the lawful content, services, and applications of their choice, but this fair sharing of bandwidth may result in slower download and upload speeds and slower response times from websites and Internet-based applications and services. RG Fiber will not engage in deep packet inspection (where the content of the data packet is inspected beyond its IP, TCP, and UDP headers) or drop specific types of end-user Internet traffic except as described herein to preserve the integrity of the network and protect against negative effects of Internet threats.
RG Fiber does not prevent or impede the use of any other product or service that its subscribers choose to access over their RG Fiber Internet service as long as the use of that product or service does not violate the service terms and conditions. RG Fiber also does not favor or inhibit any applications or classes of applications except as described herein.
Service Offering Characteristics
RG Fiber offers a selection of Internet access service offerings to meet subscribers’ budgetary and usage needs. Details about RG’s service offerings are available here.
The advertised speed of the subscriber’s chosen RG Fiber Internet offering is the maximum speed expected to be achievable for that service offering. Several factors may affect the actual speed of RG Fiber’s service offerings at any particular point in time. These factors include, but are not limited to: the capability of the subscriber’s device used to access RG Fiber; the capability of the business network between the subscriber’s device and RG Fiber; the capability of websites or other Internet services accessed by the subscriber; the connectivity and capacity of Content Delivery Networks (CDNs); the subscriber’s use of RG Fiber TV service (if applicable); and network congestion/other Internet traffic.
RG Fiber’s Internet services are priced on a flat-fee basis (plus taxes and government fees). RG Fiber does not charge subscribers a usage-based fee for Internet access service and does not employ volume-based data caps. More information about the pricing of RG Fiber’s service offerings and other fees is available in the Pricing and Fee Schedule for RG Fiber Residential Services.
Bandwidth is provided on a per-subscriber basis. The subscriber’s bandwidth is shared by all connected devices within the subscriber’s premises.
RG Fiber engages in network management practices intended to address threats to its network and subscribers. RG Fiber reserves the right at any time to take action necessary to protect the integrity of its network and other parts of the Internet. This may include terminating or suspending service to subscribers who engage in activity that violates the RG Fiber Terms of Service, including but not limited to activity that threatens to undermine the integrity of RG Fiber’s network or services.
RG Fiber uses industry standard tools and generally accepted best practices and policies to prevent subscribers and other Internet users from experiencing the negative effects of Internet threats such as viruses, spam, denial of service attacks, and other unwanted or harmful online content and activities.
Please notify RG Fiber of any perceived network security or other Internet threats.
Attachment of Devices
RG Fiber’s subscribers may attach any device of their choice to the RG Fiber Internet service that is compatible with the RG Fiber network (i.e., supports IPv4 and/or IPv6 via Ethernet or Wi-Fi technologies), does not violate the RG Fiber Terms of Service, and does not cause harm to the network, other users, or the provision of Internet access service. The performance a user experiences may vary depending on the capability and configuration of devices being used on the service.
Special Information Regarding Wi-Fi Routers
RG Fiber may provide each of its subscribers a Network Box, which includes built-in Wi-Fi and a gigabit firewall. RG Fiber highly recommends the use of encryption with Wi-Fi. Encryption will help prevent unauthorized users from accessing a subscriber’s business network.
RG Fiber subscribers are responsible for activity that occurs over their connections, including unlawful use by third parties. While Wi-Fi encryption does not encrypt traffic that a subscriber sends over the Internet, it does provide encryption for the Wi-Fi portion of the communications path between the subscriber’s wireless device and the subscriber’s Wi-Fi-enabled Network Box.
RG Fiber’s contact page provides ways for subscribers to reach us by phone, email or chat.