Policies

Network Management Guide

We strive to be the most loved internet provider. To us, that means providing you with an unmatched customer experience and awesome internet access. You agree to use our service…

Policy Changes – effective January 2019

Here’s our policy updates that go into effect in January 2019. Activation Fee. Thanks to our loyalty pricing (not yet available in all areas), you can now sign a 3…

Invoicing

Our goal is make paying your bill simple, easy, and boring. Credit Checks and Security Deposits RG Fiber reserves the right to determine your creditworthiness based on your karaoke skills.…

Paper Invoice Fee

When we had just a handful of customers, printing and stuffing envelopes was a joyful process. And it continued to be joyful as we grew and grew…but now…well, the paper…

Late Fees

By the end of 2017, we learned that we needed to have a late fee policy. Our goal is to keep RG Fiber financially sound for the sake of our…

Policy Changes – effective January 2018

Thank you! Thank you! Thank you! Honestly, we do a little happy dance when we get to install service for new customer. It really does mean the world to us…
Sign on Building that says "No Contracts, No Bandwidth Caps, Same Upload and Download, Local Customer Service"

Why We Don’t Do Contracts

Here at RG Fiber, the customer comes first. With that in mind, it wouldn’t exactly make sense to force a customer to keep their RG Fiber service if they decided…

Terms of Service

RG Fiber equipment and services (“Services”) are provided by RG Fiber, LLC located at 713 High St, Baldwin City, KS 66006, United States, or one of its local subsidiaries (RG…
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