As you use our services, we want you to be clear on how we collect and use information and how you can protect your privacy.
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to RG Fiber, so please do take the time to get to know our practices – and if you have any questions contact us.
Account. You may access some of our services by signing up for an account and providing us with some personal information (typically your name, email address and a password). This account information will be used to authenticate you when you access our services and protect your account from unauthorized access by others. You can edit or terminate your account at any time through your Account profile.
Affiliates. An affiliate is an entity that belongs to the RG Fiber family of companies.
Anonymous identifier. An anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.
Application data cache. An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.
Browser web storage. Browser web storage enables websites to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions (for example, so that the data are retrievable even after the browser has been closed and reopened). One technology that facilitates web storage is HTML 5.
Cookie. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
Device. A device is a computer that can be used to access our services. For example, a device could be a desktop, tablet or smartphone.
HTTP Referrer. An HTTP Referrer is information transmitted to a destination webpage by a web browser, typically when you click a link to that webpage. The HTTP Referrer contains the URL of the last webpage the browser visited.
IP address. Every computer connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country from which a computer is connecting to the Internet.
Non-personally identifiable information. This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.
Personal information. This is information which you provide to us which personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information by RG Fiber.
Pixel tag. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.
Server logs. Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Unique device identifier. A unique device identifier is a string of characters that is incorporated into a device by its manufacturer and can be used to uniquely identify that device (for example an IMEI-number of a mobile phone). Different device identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. A given device may have several different unique device identifiers. Unique device identifiers can be used for various purposes, including security and fraud detection, syncing services such as a user’s email inbox, and remembering the user’s preferences.
Information we collect
To sign up for RG Fiber, users will be asked to provide an existing RG Fiber Account or to create a new one. You may be asked to provide additional personal information, such as billing address, service address or location, or bank account information when you sign up for RG Fiber.
We may also obtain and use information about our RG Fiber users from outside sources for marketing purposes (such as commercially available demographic, geographic, or interest information).
We may have a record of whether third party permission was required to install RG Fiber equipment for a RG Fiber user, as well as the third party’s name and contact information. In order to carry out a request to watch a pay-per-view program or other on-demand content, we may collect certain personal information, such as account or billing information and information about the product or service purchased.
During the initial provisioning or installation of RG Fiber services, and during any subsequent changes, updates or attempts to resolve issues you bring to our attention, we may access, and collect technical information from or about, televisions, set-top boxes, computer and network hardware and software, modems, or other systems or devices used in connection with RG Fiber.
How we use information we collect
All information we collect about the use of RG Fiber TV (including use of programs and applications available through RG Fiber TV) may be associated with the RG Fiber Account being used for RG Fiber TV.
Technical information collected from the use of RG Fiber Internet for network management, security or maintenance may be associated with the RG Fiber Account you use for RG Fiber. Other information from the use of RG Fiber Internet (such as URLs of websites visited or content of communications) will not be associated with your RG Fiber Account, except with your consent or to meet any applicable law, regulation, legal process or enforceable governmental request.
Information we share
We do not share personal information with companies, organizations and individuals outside of RG Fiber except in circumstances such as with your consent, for external processing and/or for legal reasons.
We may share non-personally identifiable information publicly and with our partners – like content providers, publishers, advertisers or connected sites.
We collect information to provide better services to all of our users. We collect information in two ways:
- Information you give us. For example, many of our services require you to sign up for an Account. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card.
- Information we get from your use of our services. We collect information about the services that you use and how you use them. This information includes:
- Device information
- We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number).
- Log information
- When you use our services or view content provided by RG Fiber, we automatically collect and store certain information in server logs. This includes:
- details of how you used our service, such as your search queries.
- telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
- Internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- cookies that may uniquely identify your browser.
- Location information
- We may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors, Wi-Fi access points.
- Unique application numbers
- Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
- Local storage
- We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
- Cookies and anonymous identifiers
- We and our partners use various technologies to collect and store information when you visit our services, and this may include sending one or more cookies or anonymous identifiers to your device.
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect RG Fiber and our users.
When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.
RG Fiber processes personal information on our servers in the US.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of RG Fiber unless one of the following circumstances applies:
- With your consent
- We will share personal information with companies, organizations or individuals outside of RG Fiber when we have your consent to do so.
- For external processing
- For legal reasons
- We will share personal information with companies, organizations or individuals outside of RG Fiber if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- enforce applicable Terms of Service, including investigation of potential violations.
- detect, prevent, or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of RG Fiber, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect RG Fiber and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We encrypt many of our services using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to RG Fiber employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Compliance and cooperation with regulatory authorities