Terms of Service

RG Fiber equipment and services (“Services”) are provided by RG Fiber, LLC located at 713 High St, Baldwin City, KS 66006, United States, or one of its local subsidiaries (RG Fiber, LLC and its local subsidiaries are referred to below as “RG Fiber”).

The RG Fiber Terms of Service (“Terms”) means the terms specified below.

By agreeing to the Terms, you represent that you are at least eighteen years old and capable of entering into a legally binding agreement on behalf of yourself and others in your residence who may utilize the Services.

By signing up for or in any way using the Services, you agree to these Terms.

Communicating with RG Fiber

You agree to receive all communications about the Services and your account via email, including any confirmations, bills for Services and payment receipts. However, in the event that RG Fiber determines that it is necessary to contact you by other means, you also agree that RG Fiber may contact you regarding the Services through the contact information associated with your account, including by direct mail, email, in-person visits, telephone calls, and SMS/text messaging.

Eligibility for RG Fiber Services

Although we hope to make RG Fiber available to as many people as possible as quickly as we can, RG Fiber reserves the right to determine whether any Services are made available to a particular address.

If RG Fiber determines that the address at which you receive Services is not a residential address, RG Fiber may require you to transition to another type of account in order to continue receiving the Services. This transition may include an increase in fees for the Services.

RG Fiber Installation

You agree to provide RG Fiber with all necessary access to the premises at the address where you sign up for Services to be installed (referred to as “your premises” below) so that the equipment necessary for you to receive the Services may be installed and configured. You agree that RG Fiber may install equipment on the exterior and interior of your premises (including affixing equipment to the outside of your premises) at any reasonable location. You also agree that RG Fiber may use, and that you have the necessary permissions to approve RG Fiber’s use of, existing facilities, including existing wiring in and around your premises, to complete the installation services.

If you rent or otherwise do not own your premises, you may be asked to provide written evidence that you have received all permissions necessary for RG Fiber to perform installation services. If RG Fiber incurs any costs, including attorneys’ fees, because you did not get the necessary authorization(s) for RG Fiber to install the equipment required for the Services, you are responsible for reimbursing RG Fiber for those costs.

Acceptance of these Terms does not guarantee that RG Fiber will install or provide any Services. We may need a separate agreement with you or your landlord in order to install the Services.

Construction Fees

You may be required to pay a service initiation fee, construction fee or other similar fee in connection with signing up for Services, and/or the construction and installation of the equipment necessary to deliver the Services. RG Fiber may allow some users to pay construction fees in installments. If you cancel or make certain changes to your Service plans, or your Services are otherwise terminated due to failure to comply with these Terms, before you have paid the entire construction fee, you agree to pay the outstanding construction fee balance as of the date of such change, cancellation or termination. Construction fees are subject to change.

RG Fiber Equipment

RG Fiber may provide or rent various pieces of equipment to you in connection with the Services. If you lose or damage this equipment after installation, RG Fiber may charge you a fee for replacement equipment. Equipment fees are subject to change.

Unless explicitly stated, RG Fiber owns all equipment provided by RG Fiber in connection with the Services. From time to time, RG Fiber may offer you equipment that you may purchase in connection with the Services under separate terms to be provided with such equipment.

You authorize RG Fiber to install software upgrades on any equipment provided by RG Fiber. You also agree not to use the RG Fiber equipment for any purpose other than using the Services.

Using RG Fiber Services

You agree not to misuse the Services, which includes using the Services for purposes that are illegal, are improper, infringe the rights of others, or adversely impact others’ enjoyment of the Services. Examples of misuses and prohibited activities are set forth in our Network Management Guide, which is incorporated into these Terms. You are responsible for all use and activity on the Services, whether such activity is undertaken by you or someone else.

If you are using the Services in a residence or other location you do not own or control (such as a hospital, hotel, etc.), you may have agreements related to the Services with property owners, managers, or other third parties outside these Terms; RG Fiber is not a party to such agreements and therefore is not responsible for nor bound by such agreements.

Resale and Redistribution

Except with respect to certain television content authorized by RG Fiber to be viewed outside of your residence, the Services are intended for the personal use of you and other occupants and guests within your residence. You agree not to resell or repackage the Services or otherwise make them available to anyone outside of your residence. If you wish to use the Services to provide Internet service to others outside of your residence, you must enter a separate agreement with RG Fiber that specifically authorizes you to do so.

Security

RG Fiber makes an effort to keep its network secure, but no network security is perfect. While RG Fiber may provide technical assistance to you, you are responsible for implementing appropriate security measures when using the Services, including taking whatever steps are necessary to ensure that your data is not accessed by unauthorized third parties. RG Fiber is not responsible for any damages to users of the Services that may be caused by unauthorized third parties.

Privacy

RG Fiber takes your privacy seriously. You understand and agree that information provided to and collected by RG Fiber in connection with the Services is subject to the RG Fiber Privacy Notice.

Billing and Payment

You agree to pay any and all applicable fees for the Services you purchase, whether ordered by you, someone authorized by you or someone with access to the Services pursuant to your RG Fiber account.

RG Fiber will send all bills and other required notices by email to the address associated with your account. You may also access this information through your online RG Fiber account. You agree to pay recurring monthly service fees in advance of the billing cycle in which you will receive the Services. RG Fiber will bill one-time charges, such as video content purchases, in the billing cycle following your authorization of such charges.

You authorize RG Fiber to automatically collect payments of any and all fees associated with your use of the Services from your designated payment method. RG Fiber will email a bill to the email address associated with your account. The bill will indicate the date the amount you owe will be collected via your designated payment method (which may be the same date your bill is sent if permitted by applicable laws). If payment is not received due to insufficient funds or for any other reason, RG Fiber may, consistent with applicable laws, assess late payment fees and/or suspend or terminate the Services if payment is more than thirty (30) days past due. You agree that RG Fiber is not responsible for any third party charges you may incur in connection with your credit card or other payment method.

Changing and Canceling Services; Termination

You may change your Service plan and packages at any time. The fees for Service upgrades or added premium packages will be pro-rated based upon the Service activation date. Any Services, including premium packages, that you cancel will be available until the end of the billing cycle in which the cancellation request is received; no pro-rated refunds will be paid for partial billing cycles.

You may cancel the Services at any time, but you may be required to pay for certain construction fees that were setup on a payment plan as part of the Service plan you purchased.

If you change or cancel Services, you may be required to return some or all of the equipment. If you do not return this equipment, you may be required to pay a fee. Equipment replacement fees are subject to change.

If your Services included free or paid-for subscriptions to services other than those provided by RG Fiber, RG Fiber will stop covering the costs of those services at the time your account is terminated or suspended. It will be up to you to work with the provider of those services to determine whether you wish to continue subscribing to those services and how you will pay for them.

RG Fiber reserves the right to terminate some or all of the Services it provides to you at any time, in its sole discretion, for any reason, without notice.

Commitment to Online Safety

RG Fiber is committed to online safety for minors, and RG Fiber complies with all applicable laws related to protecting minors online. This includes reporting cases of child abuse or exploitation to the National Center for Missing and Exploited Children.

Our Warranties and Disclaimers

We provide the Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about the Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR IN A SEPARATE AGREEMENT PROVIDED TO YOU BY RG FIBER OR AN AGENT THEREOF, NEITHER RG FIBER NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES, INCLUDING ANY EQUIPMENT PROVIDED TO YOU BY RG FIBER, ITS DISTRIBUTORS OR SUPPLIERS. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE EQUIPMENT OR SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES AND EQUIPMENT “AS IS.”

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

Liability for our Services

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF RG FIBER, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).

IN ALL CASES, RG FIBER, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

WHEN PERMITTED BY LAW, RG FIBER, AND RG FIBER’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

Business uses of our Services

IF YOU ARE USING OUR SERVICES ON BEHALF OF A BUSINESS, THAT BUSINESS ACCEPTS THESE TERMS AND WILL HOLD HARMLESS AND INDEMNIFY RG FIBER AND ITS AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES FROM ANY CLAIM, SUIT OR ACTION ARISING FROM OR RELATED TO THE USE OF THE SERVICES OR VIOLATION OF THESE TERMS, INCLUDING ANY LIABILITY OR EXPENSE ARISING FROM CLAIMS, LOSSES, DAMAGES, SUITS, JUDGMENTS, LITIGATION COSTS AND ATTORNEYS’ FEES.

Copyright Issues

WE RESPOND TO NOTICES OF ALLEGED COPYRIGHT INFRINGEMENT AND TERMINATE ACCOUNTS OF REPEAT INFRINGERS ACCORDING TO THE PROCESS SET OUT IN THE U.S. DIGITAL MILLENNIUM COPYRIGHT ACT.

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